Re: Bill

Ellie10 · ‎27-06-2020

Hi,
I had an iPhone 7 and I recently upgraded to an iPhone 11 2 days ago, I looked in my bank last night and I had been charged for my old phone contract can someone tell me what’s going on with this or am I jut being stupid ?

Cleoriff · ‎27-06-2020

Hi @Ellie10

Yes, that would be your final bill with O2, or a pro rata part of it. Your second bill should show the new tariff price.

My grandson upgraded in May, and exactly the same thing happened with him. It's all sorted now though.

Hope that helps and welcome to the forum

Veritas Numquam Perit

MI5 · ‎27-06-2020

@Ellie10

Your billing date doesn't change and 2 days is not enough to make a significant change to your bill.
next month you will be charged your new tariff rate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎30-06-2020

Hey @Ellie10 did you manage to get those bills sorted or are you still having trouble?

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