Bill

[12Ryan]

Hi unfortunately I didn’t have the right amount of funds in my account today to cover my direct debit. I did try to call but didn’t have any luck. Can you take the payment again? Could you advise me on what to do next as I am keen to settle the bill

[pgn]

This is a community Forum, @12Ryan - you are going to have to ring O2, numbers in here: Guide: Coronavirus Community Help and Support.

Good luck.

Keep trying, after 8am. Skype works well, free-to-call numbers too. 

[TallTrees]

Hello @12Ryan
It's difficult to get through to customer services as the staff is reduced because of the pandemic.
You may need to be persistent and call early.
Best wishes TallTrees