Bill

[Abbie5]

Just paid the bill after phone been off its been 4 days since bill was paid and it is still not on how do I talk to someone to resolve the issue

[Cleoriff]

Hi @Abbie5 

You can borrow a phone, use a landline or try Skype to contact O2.

All details and numbers in this thread Guide: Coronavirus Community Help and Support 

[Abbie5]

Yeah I can message my son to call them but when you do it just ask if phone is stolen
Or fraud if u click no which it isn't it hangs up

[Bambino]

@Abbie5 There will be no one to talk to at this time. Best chance of getting through is 8 am.

[jonsie]

Choose fraud @Abbie5 

[Cleoriff]

@Abbie5 

0800 587 4005 is currently the best one to try. I used it yesterday and got through with no waiting.

It's in the guide I posted above.