I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using: Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Hi @Lexi Welcome to the o2 community forum How strange it's usually the other way round! Obviously this needs to be sorted. Everyone busy at customer services buy try early 08.00am Best of luck JAZZ