on 09-05-2020 13:03
Hello.
Today I entered the application and saw that I have a bill, the sim has not arrived yet, but I said to pay the bill, on the first try it took my money, but then an error appeared with payment failed but it took my money.
I tried again to pay and it worked. The question is, how long does the invoice disappear from the account?
09-05-2020 13:32 - edited 09-05-2020 13:34
09-05-2020 13:32 - edited 09-05-2020 13:34
Hi @DragosUng - is this a new contract SIM you have signed up for?
O2 usually ask for direct debit details when you sign up, and take the first bill amount about 14 days after your start date.
If you have paid again using a debit or credit card, you may need to talk to O2 to get that sorted.
Monthly Invoices, or bills, for contract phones remain accessible in your MyO2 "View and download bills" section for at least 12 months, as far as I can recall. The initial contract detail remains there for the duration of the contract, but can take a few days to land in your MyO2.
Good luck, contact numbers for O2 here, call around 8am and select any of the options to get on the music queue. Guide: Coronavirus Community Help and Support
on 09-05-2020 13:59
on 09-05-2020 13:59
Hello.
Yes, this is a new sim contract.
I understand, but if i paid this bill now, the direct debit will still be active or not?
on 09-05-2020 14:37