Solved: Re: Bill

Abbi · ‎10-04-2020

I’ve just had a text saying unable to process my latest bill but it’s not due till the 21st. So don’t know what I’m meant to do. Thank you

jonsie · ‎10-04-2020

It's a well known scam.
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎10-04-2020

It's a well known scam.
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Abbi · ‎10-04-2020

Thank you so much

jonsie · ‎10-04-2020

Welcome

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cancando · ‎10-04-2020

I’ve just had same text just now 6.25pm saying unable to access bill I opened it does that mean I’m at risk ? I didn’t enter details

MI5 · ‎10-04-2020

No risk as long as you didn't give them any details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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