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Bill

Nico
Level 1: Joiner
  • 3 Posts
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Registered:
My bill is not due till the 15th but my phones been disconnected I’m in isolation with no phone
Message 1 of 6
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5 REPLIES 5

Nico
Level 1: Joiner
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Registered:
Sorry my name is Nichole price
Message 2 of 6
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jonsie
Level 94: Supreme
  • 92911 Posts
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Registered:

You can reach the Payment Management team on 0800 902 0217
or08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

Message 3 of 6
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gmarkj
Level 66: Unequalled
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Registered:
Hi @Nico.
This is a community of o2 customers, so can only advise you.
In this case you should try calling o2 customer services to ask why you have been cut off.
All of the numbers and ways to call are in the link below the line.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 6
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Nico
Level 1: Joiner
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Registered:
Iv called and keep getting cut of
Message 5 of 6
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jonsie
Level 94: Supreme
  • 92911 Posts
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Registered:

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Message 6 of 6
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