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Level 1: Joiner
Posts: 1
Registered: ‎01-04-2020

Bill

I have just recieved my bill which is due to come out on the 15th. It is higher than my previous bills. Why is this?
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Posts: 102,162
Topics: 550
Solutions: 13,029
Registered: ‎04-04-2012

Re: Bill

@Lianna 

Full breakdown in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 46: Trendy
Posts: 5,720
Registered: ‎26-03-2014

Re: Bill

Have you gone over your call allowance?
Have you sent any MMS messages?
Have you fallen foul of a premium message scam?
If the last one, some help:
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
http://www.payforitsucks.co.uk/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here