Bill

[Lau231]

I received the following text today “O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: [link removed]
Yet on my o2 account shows the bill is paid and it’s pending to come out of my bank tomorrow. Is this a fraud text?

[jonsie]

It's a well known scam.
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here

 https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

[Cleoriff]

Hi @Lau231 

It’s a scam and has been reported frequently on here.

It's a well known scam.

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

[Lau231]

Thank you. Will forward message on to spam and block the number

[Nicky2]

I’ve been trying to ring o2 about changing my payment to a different date this month but cannot seem to get through at all. I work for the nhs and been in self isolation for near enough 3 weeks due to my daughter having symptoms , is there any other way to contact o2 about swapping the date of payment? Thanks

[Cleoriff]

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@Lau231 wrote:
Thank you. Will forward message on to spam and block the number

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Good. Best of luck @Lau231 and stay safe.

[hazelc]

 im the same boat, i want to move my date to when ill be getting som money in,  inneed my phone its my only contact x

[hazelc]

im in the same boat, I want to move my dd date, so itwill come out when il have money in next x

[jonsie]

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@Nicky2 wrote:
I’ve been trying to ring o2 about changing my payment to a different date this month but cannot seem to get through at all. I work for the nhs and been in self isolation for near enough 3 weeks due to my daughter having symptoms , is there any other way to contact o2 about swapping the date of payment? Thanks

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Sorry Nicky but at the moment it's phone calls only