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Level 1: Joiner
Posts: 1
Registered: ‎13-01-2020
Accepted Solution

Bill.

I think I paid my bill twice in one month, can I claim this back?
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Level 6: Acolyte
Posts: 257
Registered: ‎24-05-2013

Re: Bill.

Yeah there’s two way you can do it.you can get the money returned or credited back to your account
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Level 64: Magistrate
Posts: 13,353
Registered: ‎31-03-2010

Re: Bill.

@Aleks  You need to speak to customer service. Call 202 from your mobile. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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Posts: 93,532
Topics: 541
Solutions: 11,974
Registered: ‎04-04-2012

Re: Bill.

@Aleks 

If you can manage without the money, I'd leave it on your account.

If you have paid twice, it will stay on your account as a credit and will be used to pay your bill next month, meaning your direct debit won't be called for from your bank.

Another reason is the length of time it will take O2 to refund you, which is on average, 21 days, so your next bill will be almost due by the time you get your money back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 8: Talented
Posts: 124
Registered: ‎18-12-2019

Re: Bill.

Good point from @MI5 there - if it takes 21 days, then just leave it - you've paid your next bill early - which is always a nice feeling!

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Posts: 74,772
Topics: 558
Solutions: 3,477
Registered: ‎04-01-2009

Re: Bill.


@djbsuffolk wrote:

Good point from @MI5 there - if it takes 21 days, then just leave it - you've paid your next bill early - which is always a nice feeling!


unless you have no money in pocket.....been there and it isn't a good place to be.

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Posts: 93,532
Topics: 541
Solutions: 11,974
Registered: ‎04-04-2012

Re: Bill.

Which is why I started with the question "If you can manage without the money,"
Not everyone can and I understand that, but if you can, it's much easier to leave it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)