Bill.

[Aleks]

I think I paid my bill twice in one month, can I claim this back?

[Charlieboyoo · Accepted solution]

Yeah there’s two way you can do it.you can get the money returned or credited back to your account

[Bambino]

@Aleks  You need to speak to customer service. Call 202 from your mobile. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

[MI5 Level 94: Supreme]

@Aleks 

If you can manage without the money, I'd leave it on your account.

If you have paid twice, it will stay on your account as a credit and will be used to pay your bill next month, meaning your direct debit won't be called for from your bank.

Another reason is the length of time it will take O2 to refund you, which is on average, 21 days, so your next bill will be almost due by the time you get your money back.

[djbsuffolk]

Good point from @MI5 there - if it takes 21 days, then just leave it - you've paid your next bill early - which is always a nice feeling!

[jonsie Level 94: Supreme]

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@djbsuffolk wrote:

Good point from @MI5 there - if it takes 21 days, then just leave it - you've paid your next bill early - which is always a nice feeling!

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unless you have no money in pocket.....been there and it isn't a good place to be.

[MI5 Level 94: Supreme]

Which is why I started with the question "If you can manage without the money,"
Not everyone can and I understand that, but if you can, it's much easier to leave it.