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Level 1: Joiner
Soton
Posts: 1
Registered: ‎09-01-2020
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Bill

on ‎09-01-2020 22:51

Why is my bill never the same? It’s supposed to be £39.95. Per month. I’d like you to look at the bills that you have taken and refund me the outstanding. You have been taking £40+ and my contract is £39.95. It doesn’t add up
Thanks
Paige
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MI5
Posts: 115,336
Topics: 571
Solutions: 15,757
Registered: ‎04-04-2012

Re: Bill

on ‎09-01-2020 23:02

@Soton 

You can check your own bills in your MyO2 http://www.o2.co.uk/myo2 which gives you a full breakdown of charges. 

O2 will not refund you for using your phone and incurring charges. 

It may be MMS messages or premium rate numbers etc but check your MyO2 first. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 69: Guiding Light
Bambino
Posts: 16,792
Registered: ‎31-03-2010

Re: Bill

on ‎10-01-2020 03:21

@Soton This is not O2. This is a customer community. No one here has access to anyone else's account information. You can call customer service if you don't understand your bill. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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