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1 ACCEPTED SOLUTION
Accepted Solutions
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|Hi @JDE
If you suspect suspicious activity on your account or are querying a bill, then you need to contact customer services https://www.o2.co.uk/contactus
Further help here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
Best of luck and welcome to the forum 
Edited to add, that number has been reported numerous times and is a scam https://who-called.co.uk/Number/0012644693020 so just block it and delete it.
- 128662 Posts
- 836 Topics
- 7599 Solutions
|Hi @JDE
If you suspect suspicious activity on your account or are querying a bill, then you need to contact customer services https://www.o2.co.uk/contactus
Further help here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
Best of luck and welcome to the forum
Edited to add, that number has been reported numerous times and is a scam https://who-called.co.uk/Number/0012644693020 so just block it and delete it.
- 96060 Posts
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Definitely a scam. Advice to anyone is never to answer an international call unless you have friends or family abroad and more so if you don't recognise the number.
- 5434 Posts
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Good morning @JDE,and welcome to the forum 
There's some good advice above - I hope it helped, but please do let us know if you need some more support with this!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
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