Bill

[Anonymous]

Hello!

Think problem with your service never stop.  I have new bill and in new bill me charge £23,08 minutes and £1.75 messages!!!!!!!  My contract unlimited!!!!!!

And I would complit my contract . Term finish in the January.

Please return my money which you are extra charge me and complite my contract!

[MI5 · Accepted solution]

Hi @Anonymous

If you don't cancel, your contract will continue on a 30 day basis.

See how to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Also, some calls and texts are chargeable above your allowances.

International use in particular but also the numbers here https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

Additional message charges could also be for MMS https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

[Bambino]

@Anonymous This is not Customer Service. This is a community for customers like yourself. See the links above for instructions on how to cancel your contract and to understand your charges outside of your contract.

[Marjo]

Hello @Anonymous, would the above information explain the charges?

[MI5]

Also, in view of some further info you posted, which appears to have vanished, the International charges you have will be for calling EU numbers from the UK.
Calls to other EU countries are only included in your allowances when you are roaming, ie, when abroad and not for calling from the UK.
https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad

[Cleoriff]

Not sure why the information on the previous post vanished. I asked for a merge as it was about the same topic?

[jonsie]

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@Cleoriff wrote:

Not sure why the information on the previous post vanished. I asked for a merge as it was about the same topic?

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Me too...