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Bill query

John41
Level 1: Joiner
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I have been charged for using my phone in EU (France) but stayed within my minutes and data. I also want to remove Disney + from my account but can't figure out how to do that.

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gmarkj
Level 67: Unsung hero
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Disney first @John41 - there is a guide for removing this so you don't get charged.

Guide: Adding and removing O2 Extras  

As for charges, EU roaming should be covered. See the guide for that too, but also worth checking what the charges on the bill say.

Guide: Roaming MegaGuide 

Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 67: Unsung hero
  • 12979 Posts
  • 95 Topics
  • 1178 Solutions
Registered:

Disney first @John41 - there is a guide for removing this so you don't get charged.

Guide: Adding and removing O2 Extras  

As for charges, EU roaming should be covered. See the guide for that too, but also worth checking what the charges on the bill say.

Guide: Roaming MegaGuide 

Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
433 Views