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Bill problem

Anonymous
Not applicable

Hi 

 

I have recently been charged by o2 for a phone call which I didn't make. My monthly bill which is usually no more than £45-50 was in excess of £95 last month. o2 says it is because I made a call to north america, but when I looked on my calls list I realised that I had accidentally pressed numbers which were registered as

+1(669) 900-6833,,996964941# 

which has been inadvertently recognised as a call.

 

Do I have any chance of getting the money back for this 'non-call'?

 

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MI5
Level 94: Supreme
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All you can do is call 202 and hope you get a sympathetic adviser who may credit some or all of the costs, but in reality, you made the call so should be paying for it unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
All you can do is call 202 and hope you get a sympathetic adviser who may credit some or all of the costs, but in reality, you made the call so should be paying for it unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Hey @Anonymous how did you get on with customer services? 

COVID-19 support - Help and support from O2 during the lockdown
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Just joined the community or thinking of registering? Check out this handy starter guide!
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