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Bill payment

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NicolaHopkinson
Level 1: Joiner
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on ‎25-08-2023 10:28

on ‎25-08-2023 10:28

My account has recently moved from Virgin Mobile, where automatic direct debit was taken each month.  I have set up my card details on this site.  Can I ensure that payment is by direct debit?

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MI5
Level 94: Supreme
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on ‎25-08-2023 10:35

on ‎25-08-2023 10:35

@NicolaHopkinson 

You can check your payment method in your MyO2 https://mymobile.o2.co.uk/ 

or contact  Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151925 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎25-08-2023 10:35

on ‎25-08-2023 10:35

@NicolaHopkinson 

You can check your payment method in your MyO2 https://mymobile.o2.co.uk/ 

or contact  Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
  • 9007 Posts
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Registered:

on ‎25-08-2023 10:36

on ‎25-08-2023 10:36

I'm afraid that is not a question we can answer as this is a community forum made up of customers.

You need to check with O2 but DD are supposed to move over

Message them to save waiting on the phone.

Message O2 on
(Facebookhttps://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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