on 15-04-2021 19:43
Solved! Go to Solution.
on 15-04-2021 20:00
Hi @Dan401
Did you pay these bills later than expected? If so you may need to waitb24-48 hrs for normal service to come back on.
We have no access to your accounts so...
You need to call O2. All numbers INCLUDING SKYPE are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 15-04-2021 20:00
Hi @Dan401
Did you pay these bills later than expected? If so you may need to waitb24-48 hrs for normal service to come back on.
We have no access to your accounts so...
You need to call O2. All numbers INCLUDING SKYPE are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 16-04-2021 08:15
on 16-04-2021 08:29
on 16-04-2021 08:29
on 16-04-2021 09:16
on 16-04-2021 09:25
on 16-04-2021 09:25
@Dan401 wrote:
Hi when I call the automated system says I owe nothing but it just rings and rings when I try to call. Is there online chat?
THere is online chat. Usually to be found when browsing the shop. However, we NEVER recommend Live Chat for any account queries.
Veritas Numquam Perit
on 16-04-2021 09:43
on 16-04-2021 10:12
on 16-04-2021 10:12