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Bill payment

Dan401
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I have an iPhone and iPad. I’ve paid the airtime on both and the device plan on the phone this morning but I still can’t call out or text? Any ideas why. Do I need to pay the iPad device plan also. I got both at seperate times
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Cleoriff
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Hi @Dan401 

Did you pay these bills later than expected? If so you may need to waitb24-48 hrs for normal service to come back on.

We have no access to your accounts so...

You need to call O2. All numbers INCLUDING SKYPE are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

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Message 2 of 8
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Cleoriff
Level 94: Supreme
  • 122357 Posts
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Registered:

Hi @Dan401 

Did you pay these bills later than expected? If so you may need to waitb24-48 hrs for normal service to come back on.

We have no access to your accounts so...

You need to call O2. All numbers INCLUDING SKYPE are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 8
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Dan401
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Yes just over a week but I’ve not paid the device plan or the iPad was going to when I get paid is that why my service is still restricted even though airtime bills on both and device plan on phone is all paid?
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Cleoriff
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@Dan401 

Yes, without a doubt, that's why service has been restricted.

If you are strugging  to pay, there is a link for the payment management team in the link I gave above.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 8
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Dan401
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Hi when I call the automated system says I owe nothing but it just rings and rings when I try to call. Is there online chat?
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Cleoriff
Level 94: Supreme
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@Dan401 wrote:
Hi when I call the automated system says I owe nothing but it just rings and rings when I try to call. Is there online chat?

THere is online chat. Usually to be found when browsing the shop. However, we NEVER recommend Live Chat for any account queries.

Veritas Numquam Perit

Girl in a jacket
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Dan401
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Okay so what can I do I paid exactly 24hrs ago
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Cleoriff
Level 94: Supreme
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@Dan401 

I'm afraid you need to keep persevering with O2. There are a few numbers in the link above. Try any or all.

You will get through eventually if you follow the advice I gave above.

Veritas Numquam Perit

Girl in a jacket
Message 8 of 8
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