Bill payment

[Laurend]

I need to pay my bill but need to pay it on the 10th. I can't get in touch with anyone to sort this out and will end up getting cut off in the mean time. But there's no live chat available and they put the phone down on you when you ring. Anyone any ideas??

[pgn]

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@Shelly64 wrote:
Your a bit late thats exactly how i do pay my bill every month however as i keep saying but nobody seems to be listening to me there is an issue with making the payment this way either through the app or online. Im not sure why that is so difficult to understand

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Sorry, I did not know. There are other ways, other than Direct Debit - but the one above is the only one I know of that is 100% self-service, ie without having to call O2 and register a card for auto-payment every month. 

I will not bore you with the ways to contact O2, it sounds like you have tried and decided to jack-in O2 at contract end. 

Do remember that to leave O2 will require a call when your contract ends, as your MyO2 access is terminated pretty much instantly when you transfer your number via STAC/PAC to another network, @Shelly64. 

Guide: Coronavirus Community Help and Support 

[MI5]

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@Shelly64 wrote:
We shouldnt have to set up a direct debit we should be able to pay the bill how we choose thats the whole point of having different ways to pay this is thier problem not ours stop shifting the blame o2 need to take responsilbility for this issue not blame customers

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Great argument, except that paying by DD is part of the T&C's you agreed to, so O2 could hold you in breach of contract and terminate your contract at any time they choose.

They will also have no sympathy for anyone who cannot pay any other way.

[Shelly64]

Thats the exact typical bolshie responce id expect to be honest

[Shelly64]

Which is the exact reason why they will get kicked into touch when my contract ends

[MI5]