Bill payment

[Johnpaul]

Why is my bill so high after an upgrade

[MI5]

@Johnpaul 

You can see a full breakdown in your MyO2 http://www.o2.co.uk/myo2

and also see first bill explanation here https://www.o2.co.uk/help/account-and-billing/first-bill

[Johnpaul]

Thank you but the breakdown just says tariff charge but the bill is more that double my old monthly charge (£35) this bill is over £75?

[MI5]

@Johnpaul 

We can't access accounts on here so you'd need to call O2 for an explanation or I'll ask @Korey01 or @O2Emma to look at it for you.

[Korey01]

Hi, @Johnpaul i can certainly look into this for you, i will private message you

Korey

[Lisaadams8]

You have restricted me even though I have paid my bill

[Lisaadams8]

I need it lifting ASAP

[MI5]

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@Lisaadams8 wrote:
You have restricted me even though I have paid my bill

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@Korey01 @O2Emma ?

[MI5]

@Lisaadams8 

It may be quicker for you to try to contact O2.

Numbers here including a Skype option Guide: Coronavirus Community Help and Support 

[Lisaadams8]

I can’t get through to anyone