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Level 1: Joiner
Posts: 2
Registered: ‎18-04-2015
Accepted Solution

Bill payment online

Been trying to pay my bill since Friday coming up problem with my bank no problem with bank at all keeps saying couldn't process payment helppp rang o2 said would be sorted by 9th March 

Level 6: Acolyte
Posts: 265
Registered: ‎24-05-2013

Re: Bill payment online

In my case o2 produces the bill on the 25th of each month and they take the payment on the 8/9 of the following month.I think that’s what they are trying to tell you.Have you a direct debit in place as a back up?
Posts: 112,377
Topics: 565
Solutions: 14,992
Registered: ‎04-04-2012

Re: Bill payment online

@Tracey151 

You need to pay to avoid getting cut off and late payment fees. 

A direct debit is the best way to pay your bills. 

All payment methods here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎18-04-2015

Re: Bill payment online

No it's not letting me pay by my card bank card is fine but o2 are saying it can't be processed I never do dd with o2 always pay by card never had a problem in years they are saying they will sort it but nothing is happening 

Posts: 112,377
Topics: 565
Solutions: 14,992
Registered: ‎04-04-2012

Re: Bill payment online

@Tracey151 

If I were you, I would try and pay some other way for now, maybe a direct bank transfer, as O2 will not hesitate to mark you down for late payment, even if it is their fault. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)