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Level 1: Joiner
Posts: 1
Registered: ‎06-02-2018
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Bill payment issue

Hi my bill was overdue, my out going calls are barred, i paid my bill up to date and i still cant use my phone, I can't even phone o2 from my handset

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Posts: 10,294
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Registered: ‎22-08-2016

Re: Bill payment issue

Hi @Gavinbursey

Ways to contact O2 here
http://www.o2.co.uk/contactus

The best time to contact Customer Services is between 8-8:30am when they are less busy.

Depending on when you paid your bill, you have to allow a minimum of 24-48 hours before the system registers your payment.

If it has been more than 48 hours since your bill was paid you need to get in touch with Customer Services to confirm your payment has been received. We recommend, for account matters you do not use live chat. We would also suggest setting up a Direct Debit for payments to avoid a similar situation arising in the future.

Good luck and welcome to the forum.


Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Bill payment issue

@Gavinbursey If you need to speak to customer service, you can call from any phone for free on 0800 032 1402.

I DO NOT WORK FOR O2



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Posts: 89,950
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Registered: ‎14-01-2013

Re: Bill payment issue

@GavinburseyI doubt any reconnection would have happened over the weekend anyway.

If not back on since you posted, then follow the advice above and phone customer services. Good luck .

 

*The Game Is On*

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Posts: 80,567
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Registered: ‎04-01-2009

Re: Bill payment issue

Call them and ask for the Class 9 bar to be removed. They will be able to see ny recent payments.

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Community Manager
Posts: 7,496
Registered: ‎23-07-2014

Re: Bill payment issue

Hi @Gavinbursey, how are you doing today - did you manage to contact customer service in the end about your phone? Let us know how you get on. Smiley Happy

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