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Level 1: Joiner
Posts: 1
Registered: ‎06-02-2018
Accepted Solution

Bill payment issue

Hi my bill was overdue, my out going calls are barred, i paid my bill up to date and i still cant use my phone, I can't even phone o2 from my handset

Posts: 10,294
Topics: 83
Kudos: 1,113
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Bill payment issue

Hi @Gavinbursey

Ways to contact O2 here

The best time to contact Customer Services is between 8-8:30am when they are less busy.

Depending on when you paid your bill, you have to allow a minimum of 24-48 hours before the system registers your payment.

If it has been more than 48 hours since your bill was paid you need to get in touch with Customer Services to confirm your payment has been received. We recommend, for account matters you do not use live chat. We would also suggest setting up a Direct Debit for payments to avoid a similar situation arising in the future.

Good luck and welcome to the forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 70: Enigma
Posts: 16,911
Registered: ‎31-03-2010

Re: Bill payment issue

@Gavinbursey If you need to speak to customer service, you can call from any phone for free on 0800 032 1402.


Posts: 99,157
Topics: 765
Registered: ‎14-01-2013

Re: Bill payment issue

@GavinburseyI doubt any reconnection would have happened over the weekend anyway.

If not back on since you posted, then follow the advice above and phone customer services. Good luck .


*The Game Is On*

Posts: 84,058
Topics: 580
Solutions: 4,250
Registered: ‎04-01-2009

Re: Bill payment issue

Call them and ask for the Class 9 bar to be removed. They will be able to see ny recent payments.

Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Bill payment issue

Hi @Gavinbursey, how are you doing today - did you manage to contact customer service in the end about your phone? Let us know how you get on. Smiley Happy

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