Bill paid

[Adamava]

I’ve paid my bill but still restricted??

[jonsie · Accepted solution]

It can take 24-48 hours to be reconnected.

Keep switching the phone on and off periodically

If you need to call O2

Guide: Coronavirus Community Help and Support 

[Bambino]

@Adamava You may need to call customer service to get them to lift the bars from your account. Use Skype to call the numbers provided above in the link by @jonsie 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Because you're not buying anything, O2 won't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.