Bill paid on time but o2 have restricted my 'phone!!!

[amici-pat]

Prior to leaving home for a few days last week, I paid my 2 o2 accounts online on the date they were due.   Paid both separately and after them being 'verified by Visa' got 2 reference numbers as receipts of payment.

The day after I received a 'reminder' on one of my 'phones to pay the bill.   Two days later they restricted my outgoing calls and they are still restricted nearly a week later.

Upon returning home I contacted 'Chat' who despite me giving them the receipt number 3 times said the bill remains unpaid.  

As my 'phone is important to me I checked O2 first.   I do not use online banking, so will need to wait to Monday to check my bank to see if this payment went out.

My point is, have o2 broken my Contract?

[macblank]

I suggest u write an email or fill out an online form. That way u get a written reply.

Daft Q tho.... are u paying via paypoint or.similar? If so they take a few days.to clear the.other end?

Unless u pay over the fone or in an O2 store (where a note can need placed saying..) then u run the risk of the payment taking longer to appear on the O2 system.