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Bill paid if full, still stated as outstanding!

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AprilMae
Level 1: Joiner
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on ‎28-08-2019 23:09

on ‎28-08-2019 23:09

I paid my bill in full via phone as it was overdue, the automated payment line informed me it will all switch back on in 10 minutes.
My bill via phone and My02 app shows its outstanding asif i’ve not paid.
Please help
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MI5
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on ‎28-08-2019 23:15

on ‎28-08-2019 23:15

@AprilMae 

It can take up to 24 hours sometimes but will probably update around midnight. 

If not call customer service on 202 in the morning. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151655 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎28-08-2019 23:15

on ‎28-08-2019 23:15

@AprilMae 

It can take up to 24 hours sometimes but will probably update around midnight. 

If not call customer service on 202 in the morning. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎29-08-2019 10:44

on ‎29-08-2019 10:44

Good morning @AprilMae, I hope everything has now updated to reflect your latest payments, but in case you need some more help please do let us know slight_smile

 

Have a lovely day sun

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