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Level 1: Joiner
Posts: 1
Registered: ‎04-07-2019
Accepted Solution

Bill paid if full, still stated as outstanding!

I paid my bill in full via phone as it was overdue, the automated payment line informed me it will all switch back on in 10 minutes.
My bill via phone and My02 app shows its outstanding asif i’ve not paid.
Please help
Posts: 115,866
Topics: 571
Solutions: 15,926
Registered: ‎04-04-2012

Re: Bill paid if full, still stated as outstanding!


It can take up to 24 hours sometimes but will probably update around midnight. 

If not call customer service on 202 in the morning. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Bill paid if full, still stated as outstanding!

Good morning @AprilMae, I hope everything has now updated to reflect your latest payments, but in case you need some more help please do let us know Smiley Happy


Have a lovely day sun

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