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Bill overpayment?

Cal98
Level 1: Joiner
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Hi,I have 2 contract phones on my plan, which suggests I get the family deal and receive the 20% off but for last month I payed £59 & you took an additional £6 then this month I paid £61 and you took the £6 again, it doesn't say why on my bill break down, can you help why?
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O2Kurt
O2 Support
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Hi Cal,

You can view your bill via the myo2 website, details on the below link. Otherwise you can contact o2 via Skype again details on the link

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...


kurt
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O2Kurt
O2 Support
O2 Support
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Hi Cal,

You can view your bill via the myo2 website, details on the below link. Otherwise you can contact o2 via Skype again details on the link

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...


kurt
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KingAmo
Level 15: Gaining a Reputation
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@Cal98
That sounds abit strange.
I hope you haven't subscribed to any extras. So check your bill and look for any additional charges added.

Call O2 customer service for more support. The best number to reach is the one ending with 4005

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I hope this helps
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