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Bill issues

Charis2010x
Level 1: Joiner
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Hi

I would like to know as getting no where on live chat as been trying to load it for weeks on my 02. My mum got a contract for me which I managed to keep up until covid struck. Ive also got mental health issues and signed off work. There is a debt on it now and I have ended the contract is there any way to have this changed to my name so my mum doesn't get in to trouble as the debt is mine. Im really worried.

Thanks
CR
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MI5
Level 94: Supreme
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@Charis2010x 

Your mum needs to speak to payment management.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122377 Posts
  • 609 Topics
  • 19068 Solutions
Registered:

@Charis2010x 

Your mum needs to speak to payment management.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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