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Bill issue

Sharon55
Level 1: Joiner
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Hi I’ve got my bill on my 02 app as 34 pound however I’m getting paid an extra 13 pound can you tell me what that is for as they are coming out as different charges and not showing up on my 02 account 

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MI5
Level 94: Supreme
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@Sharon55 

Are you on refresh?

If so, there are 2 charges. 1 for device and 1 for airtime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18060 Solutions
Registered:

@Sharon55 

Are you on refresh?

If so, there are 2 charges. 1 for device and 1 for airtime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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