cancel
Showing results for 
Search instead for 
Did you mean: 

Bill is well over the amount

Christy
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My bank have a direct debit set up with yourselves at £76.20. When my agreed monthly payment is £56.76. I would like to discuss why this is and change my plan as i ament happy about paying all of this
Message 1 of 3
256 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Christy 

A direct debit is not a fixed amount.

O2 will notify you of your bill 14 days in advance of when payment is due and this amount is then taken by direct debit.

If your bil is higher than expected, you need to check your MyO2 for what the extra charges are and see this guide for what is and isn't included in your tariff Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
249 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
If this is your first bill then it might be covering more than 1 month (hence the higher charge).
Check the help on the below link:
https://www.o2.co.uk/help/account-and-billing/your-bill

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 3
244 Views