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Bill increase

Sar2478
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I've just signed a new contract in feb and had my first bill. Payment plan for the phoen and then airtime. My airtime was 10 last month a d nownuta doubled this month where everything has stopped the same and there is a spending cap too.
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MI5
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@Sar2478 

Check your MyO2 for details http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Sar2478 

We have no access to your account. You need to call O2. Numbers in this guide

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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Sar2478
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Hi I have done and it keeps cutting me off and saying visit online. I'm not sure what I need to do now to speak to someone. Thanks
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jonsie
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Guide: Spend caps on O2 

What doesn’t count towards my Spend Cap?

  • Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
  • The price for buying a Bolt On which you opt in to.
  • Any charity donations made from your phone.
  • Charge to Mobile, such as buying digital content and apps from your phone.
  • Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
  • Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).

 

 

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Cleoriff
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@Sar2478 

Have a proper look at the guide I posted. You will find numerous numbers to try.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Look in your MyO2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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