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Bill higher than expected

C11
Level 1: Joiner
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I went in Romania for a few days and I used the Sim card from UK for Internet and calls. The calls were not working. I received a high bill for my Sim card and I am not sure what happened. I spoke with someone from O2 and I advised them that I was going in Romania and if I can add anything to my account to make sure I don't have extra costs for when I will be back. Now my Sim is not working and I can't use it anymore. I have a high bill to pay and I don't understand why. Can someone contact me for details on how I can cancel my contract and what I have to pay regarding this? On the website it showing that I was supposed to receive messages that the payment for the Sim was not successful and that they will try again. I never received a text like this. Please provide me details on how I can cancel my monthly payment and what fees you have for this again.

 

Thank you 

Miss Cristina Cătană 

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MI5
Level 94: Supreme
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@C11 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127428 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@C11 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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