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Bill higher than expected

Rebeccamarley
Level 1: Joiner
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Hi, could you tell me why I have been charged £58.20 this month when my bill should be much lower than that? I have had a discount applied 25% off but I am unsure whether it has actually been applied. I think my bill is suppose to be £36.
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Cleoriff
Level 94: Supreme
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Hi @Rebeccamarley 

No one here has access to any accounts, so you must ring customer services and speak to someone

https://www.o2.co.uk/contactus

You could also check in my O2 to see whether the discount is applied https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

Best of luck and welcome to the forum Welcome

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

Hi @Rebeccamarley 

No one here has access to any accounts, so you must ring customer services and speak to someone

https://www.o2.co.uk/contactus

You could also check in my O2 to see whether the discount is applied https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

Best of luck and welcome to the forum Welcome

 

Veritas Numquam Perit

Girl in a jacket
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gmarkj
Level 66: Unequalled
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You should be looking at your bill to see why it is higher than you expect @Rebeccamarley.
A guide on how to see this is below:
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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EmilieT
Former Staff
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Welcome to the community @Rebeccamarley Wave

 

It'd be great to hear if you managed to find out more about your bill, and whether you need any further help as well slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
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If you'd like to take part, why not register? slight_smile
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