Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎18-06-2019
Accepted Solution

Bill higher than expected

Hi, could you tell me why I have been charged £58.20 this month when my bill should be much lower than that? I have had a discount applied 25% off but I am unsure whether it has actually been applied. I think my bill is suppose to be £36.
Posts: 71,464
Topics: 677
Registered: ‎14-01-2013

Re: Bill higher than expected

[ Edited ]

Hi @Rebeccamarley 

No one here has access to any accounts, so you must ring customer services and speak to someone


You could also check in my O2 to see whether the discount is applied https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

Best of luck and welcome to the forum Welcome


*The Game Is On*

Level 41: Prodigal
Posts: 3,682
Registered: ‎26-03-2014

Re: Bill higher than expected

You should be looking at your bill to see why it is higher than you expect @Rebeccamarley.
A guide on how to see this is below:
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Community Manager
Posts: 4,994
Registered: ‎18-04-2018

Re: Bill higher than expected

Welcome to the community @Rebeccamarley Wave


It'd be great to hear if you managed to find out more about your bill, and whether you need any further help as well Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy