Bill for Messages even though i'm on Unlimited Texts

[Anonymous]

Does anyone know why I'm being billed for Messages even though I'm on unlimited texts

[Cleoriff]

Probably if you have been including smilies...which usually convert a SMS text to MMS?

[Anonymous]

Hi it's usually because your phone is converting your texts to mms it normally happens if you insert any emoctions or send very long texts

[MI5]

Have a look here
http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

[jonsie]

You should be able to see which messages you have been billed for in My O2.

[Anonymous]

If it isn't mms, have you been sending any messages to short codes (usually 5 digits) or to international numbers as these will not form pay off your allowance.

[Anonymous]

Hi and Welcome to the Community Forum,

If you contact Customer Services http://www.o2.co.uk/contactus they will advise what the charges were for. I've known on occasion for these to be quashed if it was a genuine error ,even though they do not have to as it's user initiated.

Let us know how you get on.

[Anonymous]

Hi @Anonymous and welcome to the community. Let us know how you get on with this, it is important that you return to the discussion to see if the advice we provided was suitable as it may help others searching for similar issues.... So if you've received some great advice mark a post as your solution. You can find that button on each reply you receive.

[Anonymous · Accepted solution]

thanks for all your suggestions - great to have a community like this.

O2 live chat have told me that this was for international texts - i knew i had sent a few but not that many 😞  They also confirmed that emoticons turned texts into MMS which have charges, but there weren't any on my last bill.  i found that strange, as i definitely sent emoticons last month!!

their advice was to get the O2 app which would give me itemised bills, so that's what i'm doing now 🙂

[Anonymous]

Hi

Yes the myo2 app is a powerful tool for contract customers.

Mms official help link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

let us know how you get on please.