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Bill download issues

Anonymous
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madasaf1sh
Level 76: Forum Legend
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I would suggest clearing your browser cache and any saved passwords.

Also try a different browser such as chrome or IE (other browsers are available), as it calls a PDF handler to display a PDF file.

Also might be worth clicking on the report here button, and letting o2's WebTeam know about it.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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Message 3 of 11
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MI5
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Are you a business customer?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 11
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madasaf1sh
Level 76: Forum Legend
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I would suggest clearing your browser cache and any saved passwords.

Also try a different browser such as chrome or IE (other browsers are available), as it calls a PDF handler to display a PDF file.

Also might be worth clicking on the report here button, and letting o2's WebTeam know about it.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 11
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MI5
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I thought that was chrome?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 11
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madasaf1sh
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It could be IE or Opera tbh... they all look the same nowadays.. apart from Firefox...

🙂
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 5 of 11
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MI5
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Ah, I see slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 11
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Martin-O2
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Hi @Anonymous are you still having issues downloading your bill? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Rob001
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There are posts dating back as far as 2013 regarding Bill print/download issues. Nothing seems to work for me in Chrome, EDGE is no good, IE seems to eventually cooperate after a cache flush.   If anybody from O2 monitors these posts, it's about time somebody prioritised your IT guys to fix this. 

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MI5
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Edge has never worked as far as we know.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 11
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