Solved: Bill charges

Sm22 · ‎16-10-2021

I need to find out why I have been continuously charged by google play on my bill. I have never made these purchases myself. This is every month and is going on months. I need this rectified, refunded and completely removed from my contracted bill as soon as possible.

MI5 · ‎16-10-2021

@Sm22

O2 will just pass on the charges from Google.

You need to contact Google to find out what they are billing you for.

Could it be a recurring subscription for something?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

TallTrees · ‎16-10-2021

Guide: Have you fallen for or been conned into a premium rate scam? What to do next

Hi there @Sm22

Welcome to the o2 Community forum

It is likely that you have fallen victim to a scam, see guide for advice, read through carefully.

Good luck and best wishes

HAPPINESS IS BEE SHAPED

MI5 · ‎16-10-2021

@Sm22

O2 will just pass on the charges from Google.

You need to contact Google to find out what they are billing you for.

Could it be a recurring subscription for something?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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