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Bill charges

Sm22
Level 1: Joiner
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I need to find out why I have been continuously charged by google play on my bill. I have never made these purchases myself. This is every month and is going on months. I need this rectified, refunded and completely removed from my contracted bill as soon as possible.

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MI5
Level 94: Supreme
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@Sm22 

O2 will just pass on the charges from Google.

You need to contact Google to find out what they are billing you for.

Could it be a recurring subscription for something?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 40: Notorious
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Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Hi there @Sm22 

Welcome to the o2 Community forum 

It is likely that you have fallen victim to a scam, see guide for advice, read through carefully. 

Good luck and best wishes 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 121823 Posts
  • 607 Topics
  • 18763 Solutions
Registered:

@Sm22 

O2 will just pass on the charges from Google.

You need to contact Google to find out what they are billing you for.

Could it be a recurring subscription for something?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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