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Bill charge

Charsharp2012
Level 1: Joiner
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on ‎13-05-2020 19:57

on ‎13-05-2020 19:57

I have an airtime plan only as my phone has been paid yet I have been charged £35 for the month of March -april when normally my bill is £18!!
Please explain why
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Bambino
Level 84: Resplendent
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on ‎13-05-2020 20:04

on ‎13-05-2020 20:04

@Charsharp2012 You can look on your MyO2 page to see what the extra charges are. 

http://www.o2.co.uk/myo2

If you think there a reason to dispute them you'll need to contact customer service.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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LukasB
Former Staff
In response to Bambino
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on ‎14-05-2020 16:04

on ‎14-05-2020 16:04

Hey @Charsharp2012 did you find out what those extra charges were or do you need further assistance with this? slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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