Solved: Bill and number

Honka · ‎08-05-2024

Hi. Can you please explain to me why am I charged for a period 03.05 - 07.05 if my SIM have been delivered and activated today (08.05.2024)?

Also - if I already provided PAC when ordered SIM feom o2, do I need to do something else?

I just need to know when my old number will be active.

Thank you.

MI5 · ‎08-05-2024

@Honka

You pay in advance and for a few days up to your regular bill date.

Also, the sim is activated when your order is processed, not when received.

Guide to number porting here Guide: Migration & porting into O2

Chase it up with O2 Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-05-2024

@Honka

You pay in advance and for a few days up to your regular bill date.

Also, the sim is activated when your order is processed, not when received.

Guide to number porting here Guide: Migration & porting into O2

Chase it up with O2 Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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