We are all customers here so can't answer account questions.
You would need to speak to O2 although the information you need may well be found looking at your tariff in my O2.
Ring 202 or
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.
On a personal notr would be very cautious about anything that Virgin Sales promise
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
