Bill Pending for 4 days.

[miri123]

Hi, 

I paid my bill via the app 4 days ago (as I have done for the last 6 years) and it is still pending in my bank. I have contacted my bank and they said there are no issues their end and O2 need to claim the payment. 

I contacted customer service and they said they see the payment is pending and payment management need to process it.

i called payment management as advised they are saying they can’t see a pending payment their end so can’t process it. 

my bill date is tomorrow. 

are there any staff members here who can help me? I suffer with crippling anxiety and this is causing me no end of mental health issues. Please can someone help? 

[Oxonian]

@miri123 

I am sorry if you are finding this situation stressful. 

As @MI5 has suggested, please ask you bank to give you the "Transaction ID", which is likely to be an eighteen digit number. That's a unique identifier that you will then pass to O2. The latter will then search for that in their accounting records and will hopefully be able to identify your payment and post it to your account.

Please let us know how you get on.