Solved: Bill Payment

Anonymous · ‎20-10-2016

Hi,

I have recieved a text message from O2 saying my payment for my monthly bill is over due. I have tried to go onto my account to pay it but it says there is an error. I went onto my banking to see if it was due to how much money I have on my card, but when I viewed my bank statement I can see that this amount was paid on the 18th October and it was then returned back to me by O2 on the same day and I am not sure why this is?

I am also being charged a late payment fee for this even though it was returned to me?

Any help would be great!

Thanks,

Beth

MI5 · ‎20-10-2016

Only CS can help with account issues I'm afraid.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎20-10-2016

Only CS can help with account issues I'm afraid.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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