Bill Payment

[Help007]

I paid my bill in full but still have no service and myo2 is saying I have not paid bill and need to pay bill. I have confirmation code that I paid the bill. Is there any o2 person that deals with bill payment help?

[Help007]

Is there any O2 person working from home?

[MI5]

@Help007 

Only customer service.

If you were cut off it could take upto 48 hours to reconnect you.

Keep rebooting phone.

[O2Adnan]

hi

there are a few of us online now, however, we are quite limited in what we can do due to lack of system access and customer account information

I believe o2 is looking in to getting call centre staff online and working from home but it may be a while before that's implemented

so as it stands, we can only offer general advice and support

[Help007]

@MI5

Yes but operator said would have service back in 10minutes so I waited beyond that time, turn phone off and back on and still had no service. Then went into MyO2 and it still says I need to pay my bill.

[Help007]

Ok thanks kindly for your responses and I will try again to turn phone off and back on.