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Bill Higher Than Usual-New Tarrif

AC7__
Level 1: Joiner
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Hi! 

 

I have just been put on a new tariff after being an O2 customer for years and years-when we first started discussions over the phone the offer was 30£ per month which was then reduced to 24£ more inline with my last contract, I know the first bill is always a little more but I've just had 32+£ taken out of my account. O2 have never got it wrong before in all these years but I feel like I may have been lied to just to get me back under contract and I am in fact going to be paying 30£ a month from here on. Can anyone advise on how I get full clarity on this because its not good enough. Pretty sure my bills not going to be 8£ more just whilst I roll on to a new contract... Feeling pretty frustrated right now and I'd really appreciate any help and advice.

 

Thanks

 

 

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madasaf1sh
Level 61: Brainiac
  • 4411 Posts
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Registered:

@AC7__ 

 

Your first bill on the new tariff will be pro-ratad to include any remaining days on your old tariff.

Have you logged into Myo2 and checked your tariff? and also any emails you got from o2 about the tariff change? 

 

Also how close to your payment date did you make the change as if within 5 days then the payment will be processing and will take the amount of your bill.

You can also ring customer services on 202 and speak to the about the tariff change and they will be able to help.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4411 Posts
  • 29 Topics
  • 1233 Solutions
Registered:

@AC7__ 

 

Your first bill on the new tariff will be pro-ratad to include any remaining days on your old tariff.

Have you logged into Myo2 and checked your tariff? and also any emails you got from o2 about the tariff change? 

 

Also how close to your payment date did you make the change as if within 5 days then the payment will be processing and will take the amount of your bill.

You can also ring customer services on 202 and speak to the about the tariff change and they will be able to help.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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