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Level 1: Joiner
Posts: 1
Registered: ‎02-07-2020

Bill Extension

What is the best way to contact customer services ? I cant get through on 202, cheers
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Level 33: Firestarter
Posts: 1,495
Registered: ‎04-04-2012

Re: Bill Extension

Hi @Ddor

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

or you can try live chat https://www.o2.co.uk/contactus and then if an agent is available then a pop up will appear
Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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Posts: 105,730
Topics: 554
Solutions: 13,920
Registered: ‎04-04-2012

Re: Bill Extension

@Ddor 

All contact methods here Guide: Coronavirus Community Help and Support 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)