Re: Bill Download

Anonymous · ‎15-02-2017

I cannot seem to download my bill. When I click on Download Airtime Bill it opens another tab (02 Companion Login) which is a blank page. I no longer see Download PDF Bill.

MI5 · ‎15-02-2017

If you're trying on Edge it doesn't work.
You need chrome,Firefox or IE

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎15-02-2017

What browser are you using as there is a known issue with some?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎15-02-2017

I just tried mine again ...and I got the oooopps something went wrong message. It was ok first thing.

Others are reporting issues though. Mine is on Laptop using FF (Win10)

Veritas Numquam Perit

jonsie · ‎15-02-2017

It's possibly an issue for certain accounts. I've just tried on FF Windows 10 and although very slow I could view and download.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

gmarkj · ‎15-02-2017

Just tried mine.
Took a couple of tries (Windows 7 and Chrome) but got there in the end. First time got a blank page, but closed the page/tab and clicked the link again and it worked.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎15-02-2017

I always find it a bit temperamental like that.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-02-2017

Hi, I'm using Edge but did not have a problem pre-January 2017 using same Browser. Have also tried IE (11) & Chrome - same result. I have Lenovo Ideacentre AIO 700 (Dektop All-in-One) using Wndows 10. Again, did not have any issues downloading bills prior to January 2017.

MI5 · ‎15-02-2017

They must have fixed the edge issue then as it never used to work - many threads on here reporting the issue.
Yours must be a different issue so give CS a call on 202 to check your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎22-02-2017

Hello, please let us know how you get on with this @Anonymous

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