Bill Delay

[Anonymous]

Hello. I've got 2 mobile plans, one for me and one for my son. His plan is fine, but for me, I've had an unusually large bill - over £40 more than usual. I've contacted the o2 staff, and, after an explanation of how I simply can't pay the bill on 9th of November, I've been notified that because it's unusually large, they will delay payment for a month so that they can investigate the situation. I just want to know, if it turns out that I have to pay this bill, will the date remain delayed to the 9th Decrmber? I have no problem with paying the bill over the coming month, just not next week. I'm wondering if this has happened to others - o2 delaying bill dates by a month.

Thanks

[Cleoriff]

I personally have had no experience of this and wonder if you would need to ring O2 back to clarify to be absolutely certain?...

[jonsie]

One of the big problems is that the system is automated and unless someone has specifically overridden it, the phone may well get blocked. I would have thought they would have split the bill so that a payment of some description would be made. I've never known them to delay it for a month though.

[Cleoriff]

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@jonsie wrote:

One of the big problems is that the system is automated and unless someone has specifically overridden it, the phone may well get blocked. I would have thought they would have split the bill so that a payment of some description would be made. I've never known them to delay it for a month though.

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No nor me. In fact we hear of horror stories of the outcome of none payment of bills...which is why I thought this needs checking again and probably email clarification. Another call to O2 sadly but the only way to be sure..

[Bambino]

Doesn't seem right to me either. £40 may seem unusually large to the OP, but in the general scheme of things it isn't that big of an amount. Are O2 agreeing to delay payment for a month because the OP can't pay the amount, or because they're disputing the charge? It sounds as if another call by the OP to clarify or ensure that O2 will delay is necessary.

[MI5]

If the bill is put into dispute it will be completely frozen until the investigation is complete. However, after the investigation the amount owed could be requested immediately.

[jonsie]

As long as they have put a marker on the account. I would have thought they would take the normal monthly payment as that isn't in dispute.

[Anonymous]

If the account is put on hold payment must be made by the day before the next bill is produced to prevent restrictions going on to the account.

[Anonymous]

If call customer service again and clarify the situation.