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Anonymous
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Bill Amount

I recently purchased a contract for £36 plus £10 internet but my bills are coming to £76. Why is this and why when I purchased the contract did it say my total would only be £46 NOT £76.
Any help?
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Registered: ‎13-08-2008

Re: Bill Amount

what extra charges are shown on your itemised bill ?
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Re: Bill Amount

None its just adding on £20 for vat
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Posts: 16,431
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Registered: ‎13-08-2008

Re: Bill Amount

that would only be £66 not £76
check all extra charges and ring customer services to query.
As a consumer tariff of £46 your vat on the bill would be £7.67 and tafiff and bolton £38.33 to equal £46 you have £ 25.00 of charges plus £5 vat extra
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Bill Amount

on a £76 bill vat is £12.67 not £20
So I am very confused
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Registered: ‎04-01-2009

Re: Bill Amount

It sounds like more than a normal monthly bill. Have you just changed tariff as you may be paying an interim bill? Either that or you are using data or mms over and above your tariff allowances.
You need to check the breakdown on My O2 to see exactly what the charges are for. If you are still unhappy call customer service if the charges are wrong. You will be reimbursed for any over-payment.
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Anonymous
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Re: Bill Amount

Im not over using on any of my allowance and i have just upgraded paid one bill yet the second bill is going to come out to the same amount customer service will get an ear full
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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Bill Amount

When you call customer services for free from your mobile be polite explain the situation in a calm manner and you will be listened to and dealt with accordingly.
If you have vat at £ 20 then total must ne £120 so something is wrong
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services