Big increase in airtime plan

[Sue60]

Monthly bill will increase by £5.14p. Is this more than the RPI published in February’20 which was 2.7%?

[MI5]

@Sue60 

The RPI increase was applied to April's bill.

The increase this month is something else. 

Check the breakdown in your MyO2

[Sue60]

Hi M1.
I managed to talk to someone from 02, who put me on hold whilst he rooted around to the answer to my query...and there wasn’t one!
So either the text re airtime plan was not from 02, or it was an error. So, will have to wait til 4/10 to see what amount will be deducted.

[MI5]

@Sue60 

There are a lot of scams going around at the moment so I would suggest you forward the text to 7726 (it's free) so O2 can investigate it.

Do not follow any links in the text and always login you your MyO2 from the official link http://www.o2.co.uk/myo2 or through the app on your phone.

Come back if you do find any additional charges when your bill arrives, but as I said above, any charges will be explained in your bill breakdown in your MyO2.

[Sue60]

Thanks M15. I did delete the txt without investigating it further. If I get another one, will forward it to 02.
Sue.

[MI5]

No worries....