Big Bundle not showing in my account

[Anonymous]

Hi,

I ordered a Big Bundle sim which is now in my phone, now it's finally unlocked from EE.

I then added it to my online account, but it is showing as Simplicity, i.e. not Big Bundle.

The first £15 payment set up for Big Bundle has already been taken although my O2 balance is showing as zero..

What happens if I use my phone now? (assuming I can of course)

Will the Simplicity tarriff be used or the Big Bundle tariff I ordered?

I tried to change the tariff online but this page seems to be down at the moment.

[jonsie]

If only good customer service was standard across the board. Makes me wonder what they teach agency staff these days. Anyway, fingers crossed for tomorrow. 

[Anonymous]

Thanks for reporting back @bukk! And glad it was sorted!