Big Bundle cancellation

[Charl1]

Hi...

Basically, I am on a £10 big bundle, but as time has passed I have ran out of data and minutes. 

I have topped up £15, thinking that I can change over to the £15 bundle today... However, after some time calling 2202 and speaking to a very unhelpful o2 live advisor, I have been told this is completely impossible.

I just want to cancel my tariff completely, and I have been told that this can not be done until the 10th of Novemeber (renewal date)... And was told to use bolt-ons, which are £1 each day for each service (minutes, data) which expires every day... Which is an extortianate price.

I am furious as at the beginning of this year I used to be able to cancel my tariff myself and re-start it part way through the month if I had ran out of minutes, data or texts.

Is this stricly true, that I have to wait until 10th of November to even cancel my tariff? Feels very unfair!

Charlotte 

[MI5]

Log into your Myo2 http://www.o2.co.uk/myo2 and you can add bolt ons or change tariffs in there.

[Charl1]

Thankyou for the suggestion, but I've tried that also! Just says I'm moving to the £15 bundle on the 10th! No option to remove the bundle

[MI5]

CS can make the changes happen immediately.
Call them back and hopefully you'll get someone who knows what they are doing.

[jonsie · Accepted solution]

The system will make any changes on your anniversary date so speaking to them (not live chat) will get you changed immediately. Doing it via My O2 will also be automated and the anniversary date will again be when it's changed.

Call 4445 not 202 for P&GT.

[MI5]

Yep.